FAQ

CHE BUTTER

Frequently Asked Questions & Store Policies

🧈 ABOUT CHE BUTTER

Are CHE BUTTER products handmade?
Yes! CHE BUTTER products are made in small batches with care and attention to quality.

What ingredients do you use?
Our whipped body butters are made with nourishing butters and oils, along with carefully selected fragrance oils. Please check each product listing for the complete ingredient list.

Are your products suitable for all skin types?
Everyone’s skin is different. We recommend reviewing the ingredient list and performing a small patch test before full use, especially if you have sensitive skin or known allergies.

✨ PRODUCT & TEXTURE

Why does my body butter look or feel different from another order?
Because CHE BUTTER products are handmade in small batches, slight variations in texture, appearance, and consistency can occur. These differences do not necessarily indicate a problem with the product.

Can my body butter melt?
Yes. Body butter can soften or melt when exposed to high temperatures. This does not mean the product has gone bad.

What should I do if my butter melts?
Place the container in a cool area and allow it to solidify. You can also refrigerate it briefly if needed. Texture may change slightly after melting and re-solidifying.

How should I store my CHE BUTTER?
Store your products in a cool, dry place away from direct sunlight and excessive heat. Avoid leaving them in hot cars or other areas where temperatures can become extreme.

🛍️ ORDERS & SHIPPING

How long does it take to process my order?
Please allow 3–5 business days for order processing before your package ships. Processing times may vary during launches, sales, and holidays.

How will I know when my order ships?
You will receive a shipping confirmation with tracking information once your order has been shipped.

What if my package is delayed?
Once your order has been shipped, delivery times are controlled by the carrier. Please use your tracking information for the most current delivery updates.

Do you ship nationwide?
Yes! CHE BUTTER ships within the United States.

📦 DAMAGED OR INCORRECT ORDERS

What if my order arrives damaged?
Please contact us as soon as possible after delivery and provide photos of the damaged product and packaging so we can review the issue.

What if I received the wrong item?
Contact us promptly with your order information and photos of the item you received. We’ll review the issue and work to correct the mistake.

🔄 RETURNS & EXCHANGES

Do you accept returns or exchanges?
Because our products are personal-care items, we generally do not accept returns or exchanges once an item has been shipped or used.

If there is a problem with your order, please contact us so we can review the situation.

What if I ordered the wrong scent?
Please double-check your scent selection before completing your purchase. Once an order has been processed, changes may not be possible.

🌸 ALLERGIES & SENSITIVITY

What if I have sensitive skin?
Please review the full ingredient list before purchasing. We recommend performing a patch test before applying a new product to a larger area of skin.

Do your products contain fragrance?
Some CHE BUTTER products are fragranced. Please review the individual product listing for scent and ingredient information.

Can I use CHE BUTTER on my face?
Our body butters are formulated primarily for the body. Unless a product is specifically labeled for facial use, we recommend using it as directed on the product listing.

💕 CUSTOMER CARE

How can I contact CHE BUTTER?
For questions about products, orders, or your purchase, please contact us through our customer service email or Instagram @Chebutter.LLC.

We are happy to help!

⚠️ PRODUCT DISCLAIMER

CHE BUTTER products are intended for external use only. Discontinue use if irritation occurs. Keep products away from eyes and out of reach of children. Customers are responsible for reviewing product ingredients and determining whether a product is appropriate for their individual needs.

CHE BUTTER does not make medical claims or guarantee specific results from product use.