Returns & Exchanges
Returns & Exchanges
At CHE BUTTER, we want you to love your products. Because our products are personal-care items, we have a few guidelines regarding returns and exchanges.
π RETURNS
Due to the nature of our products, all sales are generally final once an order has been shipped or used.
We do not accept returns or exchanges for products that have been opened or used.
If there is an issue with your order, please contact us so we can review the situation.
π¦ DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We will review the information and determine the appropriate resolution.
β INCORRECT ITEMS
If you received an item different from what you ordered, please contact us promptly with your order number and photos of the item received.
We will review the issue and work with you to resolve it.
π§ WRONG SCENT OR PRODUCT
Please carefully review your selections before completing your purchase.
Once an order has been processed, we may not be able to make changes to the scent, product, quantity, or shipping address.
π CUSTOMER CARE
If you believe there is an issue with your order, please reach out to us through our customer service email or Instagram @Chebutter.LLC.
Weβre here to help and will review each situation individually.
Thank you for choosing CHE BUTTER! π€