Shipping Policy

Shipping Policy

At CHE BUTTER, we carefully prepare every order in small batches and package each product with care.

🛍️ ORDER PROCESSING

Please allow 3–5 business days for your order to be processed before it ships.

Processing times may be slightly longer during product launches, promotions, holidays, or periods of high order volume.

Business days are Monday through Friday, excluding holidays.

📦 SHIPPING

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please make sure your shipping address is correct before completing your order. CHE BUTTER is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.

🚚 SHIPPING DELAYS

After your order has been shipped, delivery times are determined by the shipping carrier. CHE BUTTER is not responsible for carrier delays, weather-related delays, holidays, or other circumstances outside of our control.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

📍 LOST OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order information.

For damaged orders, please include clear photos of the product and packaging so we can review the situation.

💕 QUESTIONS ABOUT YOUR ORDER?

If you have questions about your order or shipping, please contact CHE BUTTER through our customer service email or Instagram @Chebutter.LLC.

Thank you for supporting CHE BUTTER! 🤎